77cb Privacy Policy —
Your Data, Your Rights

1 Information We Collect

1.1   77cb collects personal data in three principal ways: (a) information you provide directly when registering or using the platform; (b) information generated automatically through your use of the platform; and (c) information received from authorised third-party verification and payment partners.

1.2   Registration and Account Data: When you create a 77cb account, we collect your full legal name, date of birth, residential address (including city and country), email address, mobile phone number, and the username and password you choose. This information is required to verify your identity, confirm your eligibility to play (21+ only), and maintain the security of your account.

1.3   Identity Verification (KYC) Data: To comply with our anti-money-laundering obligations and to verify your age and identity, we may collect copies of government-issued identity documents (such as a National Identity Card or passport), proof-of-address documents (such as a utility bill or bank statement dated within the last three months), and selfie or liveness verification images.

1.4   Financial and Payment Data: When you make deposits or request withdrawals, we collect the details necessary to process the transaction — for example, your bKash or Nagad mobile number, Rocket wallet number, or bank account details. We do not store full payment card numbers; card payments are tokenised by our payment processing partners.

1.5   Gaming and Transaction History: We record details of all bets, wagers, game sessions, deposits, withdrawals, bonus claims, and account activity. This data is used for account management, dispute resolution, responsible gaming monitoring, and regulatory compliance.

1.6   Technical and Device Data: When you access the 77cb platform, we automatically collect your IP address, device type, operating system, browser type and version, screen resolution, time zone (we serve the Bangladesh Standard Time market, UTC+6), and session timestamps. This data is used for security, fraud detection, and platform optimisation.

1.7   Communications Data: If you contact 77cb via live chat, email, or WhatsApp, we retain records of those communications including timestamps, message content, and any attachments, for quality assurance and dispute resolution purposes.

1.8   Marketing Preference Data: If you opt in to receive promotional communications, we record your marketing preferences and the communications you have received, opened, or clicked. You may update your marketing preferences at any time from your account dashboard.

Data Category	Examples	Purpose
Identity Data	Name, date of birth, NID, passport	Account creation, KYC, age verification
Contact Data	Email, phone, address	Communication, account security, support
Financial Data	bKash number, bank account, transaction history	Deposits, withdrawals, AML compliance
Technical Data	IP address, device ID, browser type	Security, fraud prevention, analytics
Gaming Data	Bet history, session logs, game preferences	Account management, responsible gaming, disputes
Communications Data	Live chat logs, email history	Support, quality assurance, dispute resolution
Marketing Data	Opt-in status, campaign interactions	Personalised promotions (with consent)

2 How We Use Your Data

2.1   77cb uses your personal data strictly for the purposes described in this Privacy Policy. We do not use your data for purposes that are incompatible with those listed below without first obtaining your consent or notifying you of the change.

2.2   Account Management: To create, maintain, secure, and close your 77cb player account, including processing login requests, enforcing the one-account-per-player rule, and managing account settings and preferences.

2.3   Service Delivery: To process deposits and withdrawals, settle bets, award bonuses, deliver promotional offers you have opted into, and provide the full suite of gaming and sports betting services available on the 77cb platform.

2.4   Identity and Age Verification: To confirm that all registered players are aged 21 or above and to verify the identity of players as required by our Know Your Customer (KYC) obligations.

2.5   Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, money laundering, account takeover attempts, bot usage, and other prohibited conduct. Technical and gaming data are analysed continuously for anomalous patterns.

2.6   Responsible Gaming: To monitor gaming behaviour for signs of problem gambling, enforce deposit limits and self-exclusion requests, and deliver responsible gaming alerts and resources to players who may be at risk.

2.7   Legal and Regulatory Compliance: To comply with applicable laws, regulations, and licensing requirements, including anti-money-laundering (AML) obligations, and to respond to lawful requests from competent authorities.

2.8   Platform Improvement: To analyse aggregated usage data, identify bugs and performance issues, test new features, and improve the overall quality and reliability of the 77cb platform.

2.9   Customer Support: To respond to your enquiries, resolve complaints, process refund requests, and maintain records of communications for quality assurance.

2.10   Marketing Communications (with consent only): To send you promotional emails, SMS messages, or WhatsApp notifications about bonuses, new games, and special events — only where you have explicitly opted in to receive such communications. You may withdraw consent at any time.

3 Legal Basis for Processing

3.1   77cb processes your personal data on the following legal bases:

• Contractual necessity: Processing required to fulfil our obligations to you under the 77cb Terms & Conditions — for example, processing deposits, settling bets, and managing your account.
• Legal obligation: Processing required to comply with applicable laws and regulations — for example, KYC identity verification, AML transaction monitoring, and record-keeping obligations.
• Legitimate interests: Processing carried out in 77cb's legitimate business interests where those interests are not overridden by your rights — for example, fraud prevention, security monitoring, and platform analytics.
• Consent: Processing based on your explicit, freely given, and informed consent — for example, sending marketing communications or placing cookies beyond the strictly necessary category.

3.2   Where we rely on consent as the legal basis for processing, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal. To withdraw consent, contact us at [email protected] or update your preferences in the account dashboard.

4 Data Sharing & Disclosure

4.1   77cb does not sell, rent, or trade your personal data to any third party for commercial purposes. We share your personal data only in the following limited and controlled circumstances:

4.2   Payment Processors: We share the minimum necessary financial data with our authorised payment partners — including bKash, Nagad, Rocket, Upay, and banking partners — solely for the purpose of processing your deposits and withdrawals. These partners are bound by their own privacy obligations and by contractual data processing agreements with 77cb.

4.3   Identity Verification Providers: Where required to complete KYC checks, we may share identity document data with third-party verification service providers operating under strict data processing agreements with 77cb. These providers are used exclusively for identity and age verification purposes.

4.4   Game Providers: Game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive limited technical session data (such as a player session token) in order to load game content. These providers do not receive your full personal profile or financial data.

4.5   Fraud Prevention and Security Partners: We may share technical data (such as IP addresses and device fingerprints) with authorised fraud prevention partners to identify and block fraudulent or suspicious activity.

4.6   Legal and Regulatory Authorities: We may disclose your personal data to competent law enforcement authorities, regulators, or courts where we are required to do so by applicable law, court order, or in connection with an active legal proceeding. We will notify you of any such disclosure where legally permitted to do so.

4.7   Business Transfers: In the event of a merger, acquisition, restructuring, or sale of all or part of 77cb's business, your personal data may be transferred to the successor entity. You will be notified of any such transfer and your rights will be preserved.

5 Cookies & Tracking Technologies

5.1   77cb uses cookies, pixel tags, and similar tracking technologies on the platform. Cookies are small text files placed on your device that help us recognise you, maintain your session, and understand how you interact with the platform.

5.2   We use the following categories of cookies:

Cookie Category	Purpose	Can Be Disabled?
Strictly Necessary	Session management, security tokens, login state, CSRF protection	No — required for the platform to function
Functional	Remembering your language, theme preferences, and recent game history	Yes — via cookie preferences
Analytics	Aggregated platform usage statistics, page load performance, error logging	Yes — via cookie preferences
Marketing	Personalised promotional content, campaign attribution (only with consent)	Yes — requires explicit opt-in

5.3   You can manage your cookie preferences through your browser settings. Most modern browsers allow you to block, delete, or restrict cookies. Please note that disabling strictly necessary cookies will prevent certain core features of the 77cb platform from functioning correctly.

5.4   77cb does not use third-party advertising cookies or cross-site tracking technologies that follow you outside the 77cb platform domain.

6 Data Retention

6.1   77cb retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable laws and regulations.

6.2   The following standard retention periods apply:

Data Category	Retention Period	Reason
Account and identity data	5 years after account closure	AML and KYC regulatory requirements
Financial transaction records	7 years after transaction date	Financial regulatory record-keeping
Gaming and betting history	5 years after account closure	Dispute resolution, regulatory compliance
Customer support communications	3 years after last interaction	Quality assurance, dispute resolution
Technical and device logs	12 months from collection	Security monitoring, fraud detection
Marketing preference records	Until consent is withdrawn, then deleted within 30 days	Consent management

6.3   When data is no longer required and the applicable retention period has expired, 77cb will securely delete or anonymise that data in accordance with its internal data disposal procedures.

7 Your Rights

7.1   As a player on the 77cb platform, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team at [email protected] with the subject line "Data Rights Request." We will respond within 30 days of receiving a valid request.

8 Security Measures

8.1   77cb takes the security of your personal data seriously and implements a range of technical, organisational, and procedural measures to protect it against unauthorised access, loss, alteration, or disclosure.

8.2   Our security measures include: 256-bit SSL/TLS encryption on all data transmitted between your device and the 77cb platform; encrypted storage of sensitive personal data at rest; strict access controls limiting internal access to personal data on a need-to-know basis; multi-factor authentication requirements for administrative access to systems holding personal data; regular penetration testing and vulnerability assessments of the platform and its infrastructure; and continuous automated monitoring for suspicious access patterns and potential data breaches.

8.3   In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, 77cb will notify affected players without undue delay and will take all reasonable steps to contain and remediate the breach.

8.4   While 77cb takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. You are responsible for keeping your 77cb account credentials confidential and for logging out of your account when using shared devices. If you suspect unauthorised access to your account, contact [email protected] immediately.

9 Third-Party Links

9.1   The 77cb platform may contain references to third-party game providers and payment partners. Where links to third-party websites or services are present, please be aware that those third parties operate under their own privacy policies, which are independent of this Privacy Policy.

9.2   77cb is not responsible for the privacy practices or content of any third-party website or service. We encourage you to review the privacy policies of any third-party service you interact with in connection with your use of the 77cb platform.

9.3   This Privacy Policy applies solely to data collected and processed by 77cb in connection with the operation of the 77cb platform and does not extend to any third-party service, even where that service is accessible through or in connection with the 77cb platform.

10 Minors & Age Policy

10.1   The 77cb platform is strictly for adults aged 21 and above. We do not knowingly collect, store, or process personal data from individuals under the age of 21.

10.2   During the registration process, all players are required to confirm that they are aged 21 or above. Where we have reasonable grounds to believe that a registered account belongs to a player under 21, we will suspend that account immediately, conduct a KYC review, and if the underage status is confirmed, close the account and delete all associated personal data in accordance with our data retention obligations.

10.3   If you believe that a minor has registered an account on the 77cb platform, please contact us immediately at [email protected] so that we can investigate and take appropriate action.

11 Changes to This Policy

11.1   77cb reserves the right to update or amend this Privacy Policy at any time. When we make material changes to this policy, we will notify registered players by email and/or by displaying a prominent notice on the 77cb platform for a period of at least 14 days before the changes take effect.

11.2   The "Last Updated" date at the top of this policy reflects the date on which the most recent revision was made. Your continued use of the 77cb platform following the effective date of any updated Privacy Policy constitutes your acceptance of the revised policy.

11.3   If you do not agree with any changes to this Privacy Policy, you have the right to close your account and request deletion of your personal data (subject to our legal retention obligations) by contacting [email protected].

11.4   We recommend that you review this Privacy Policy periodically to stay informed about how 77cb protects your personal data.

12 Contact Us

12.1   If you have any questions, concerns, or complaints about this Privacy Policy or about how 77cb handles your personal data, please contact our support team using the details below. We take all privacy enquiries seriously and will respond promptly and transparently.

12.2   Email: [email protected] — Please use the subject line "Privacy Enquiry" or "Data Rights Request" so we can route your message to the appropriate team.

12.3   Live Chat: Available 24/7 via the chat widget on the 77cb platform. Our support agents can assist with general privacy questions and escalate data rights requests to the appropriate team.

12.4   WhatsApp: +880 1700 000 000, available 09:00–23:00 Bangladesh Standard Time (UTC+6).

12.5   Response Times: We acknowledge all privacy enquiries within 3 business days and provide a substantive response within 30 calendar days of receiving a complete and valid request.